How can we help?

Profile and Accounts
Acccount Issues
Account Security
Policies and Other info


Can I track my order?

We will send you the tracking code of the shipment when the parcel has been sent.

How can I change delivery address?

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

Is VAT charged?

If you have VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. Online checkout system will automatically fill in the submitted VAT number when you order products. You can also add your VAT number during the checkout process manually.

What payment methods can I use?

You can use all the major credit cards. If you are a customer with established customer relationship with HyTest Ltd. you are able to use invoice as a payment method on our online shopping checkout process. If invoicing option is not activated for you although you are repeated customer, please contact

How can I get offer of bulk amounts?

When you are logged in and you add products to shopping cart, you have the ability to send offer request to us using the shopping cart. You just need to add the products and quantities you are interested in and click “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests.

Can I return a product?

If you want to return a product, please contact

What do I do when I am ready to leave the beach for the day?

When you are ready to leave and end your rental all you need to do is press the "Im Leaving" button located on the main screen, this way your butler will know that you are leaving and can come get the tent.

What do I do if I forget to press the "Im leaving" button

If you forgot to press the "Im Leaving" button and it is past 6pm when we close for the day, you may be charged a fee. Our butlers will collect your rentals after 6pm and will try to notify you so you can press the "I'm Leaving" button then.

What do I do if I get the wrong food order?

If your food order is incorrect you need to contact your butler. He will come and get your order and bring it back to the restaurant so they can correct the issue.

What hours is Lido open?

Operations run from 10am-5pm.

What do I do If I have a problem with my food order?

If there is a problem with your food order please call or text your butler. He will come and get your order and bring it back to the restaurant so they can fix the problem.

Whats the latest I can leave my Lido rental?

5pm will be the latest you can stay in your rental. If you have not let us know that you are leaving by 5pm one of our butlers will come to your rental and will need to pack it up for the day.