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Q&A

Can I cancel my reservation?


You can cancel your reservation any time up to 45 minutes before your reservation start time. If you cancel less then 45 min before your start time you will be charged 25% of your rental cost.




What happens if I show up to my reservation late?


You have up to an hour past your rental start time to arrive. If you do not show up within an hour of your reservation start time your reservation will be canceled and you will be charged 35% of your rental




Can I change the date and time of my reservation?


If you want to change the date and time of your reservation you just need to cancel your original reservation and rebook another on for the desiered day and time




What do I do if I cant find my rental?


If you cant find your rental by following the map to the pin, you can call or text your butler who set it up by pressing the "call" or "chat" button located next to the butlers name.




How do I contact my butler?


Press the open order button at the bottom of the screen. Choose which order you need help with (rental, food, refreshments). You will see the butler who is assigned to each service. Next to the butlers name you will see a "call" and "chat" button, choose either to contact your butler with no service charge....meaning you're not using your data




Can I leave my rental unattended?


Yes, but we are not resoponsible for your personal items so we advise taking your personal items with you if you leave your cabana or sunshade unattended.





Can I cancel my reservation?


You can cancel your reservation any time up to 45 minutes before your reservation start time. If you cancel less then 45 min before your start time you will be charged 25% of your rental cost.




What happens if I show up to my reservation late?


You have up to an hour past your rental start time to arrive. If you do not show up within an hour of your reservation start time your reservation will be canceled and you will be charged 35% of your rental




Can I change the date and time of my reservation?


If you want to change the date and time of your reservation you just need to cancel your original reservation and rebook another on for the desiered day and time




What do I do if I cant find my rental?


If you cant find your rental by following the map to the pin, you can call or text your butler who set it up by pressing the "call" or "chat" button located next to the butlers name.




How do I contact my butler?


Press the open order button at the bottom of the screen. Choose which order you need help with (rental, food, refreshments). You will see the butler who is assigned to each service. Next to the butlers name you will see a "call" and "chat" button, choose either to contact your butler with no service charge....meaning you're not using your data




Can I leave my rental unattended?


Yes, but we are not resoponsible for your personal items so we advise taking your personal items with you if you leave your cabana or sunshade unattended.