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  >   Trouble Shooting

Trouble Shooting

Your app is frozen

Sometimes your app may freeze or not respond.  If this happens try these steps to fix the issue

  1. Make sure you have the latest software and that your settings are updated

  2. Close the app and any other apps running in the background of your device

  3. Toggle airplane mode on and then off once to refresh your network connection

  4. Shut down your device for at least 30 seconds, then restart it

  5. Uninstall and reinstall the app

You are not receiving emails

If you’re not getting our emails, follow these steps.

  1. Make sure your email address is correct. The emails we are sending my be going to an old or incorrect email address. Update your account’s email address in the menu profile tab.

  2. Search all messages in your inbox. Emails can get lost in inboxes.  In your inbox, do a search for things like "Lido receipt” or words related to the email you're looking for.

  3. Check your spam and other filters. It's possible your email provider mistakenly sent our messages to your spam or junk folder. To avoid this, remove Lido messages from your spam list.

  4. Update your address book. Add emails that end in @lido.com

Outdated or misspelled email

You may be checking a different email address than the one we have on file, or the address may be misspelled.  Check the 'Settings' tab of your app to see your account's email address. Tap the email address to edit it, then tap 'Save' in the top right.

Marked as spam or buried

Your receipts may be filtered, buried, or marked as spam. You may need to change your email settings to make sure receipts are being sent to your inbox.

Search "Lyft" in your email's search bar if you can't find receipts in your spam folder. Sometimes receipts get buried with your other email messages.

 
 
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